Privacy Policy

Complete Health & Wellness

Effective Date: September 17, 2025** 

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Our Commitment to Your Privacy Complete Health & Wellness ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable privacy laws.

 

**THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.**

 

Information We Collect 

Personal Information 

Contact information (name, address, phone, email) - Appointment scheduling information - Insurance and billing information - Communication preferences

 

Protected Health Information (PHI) - Medical records and health history - Treatment information and clinical notes - Test results and diagnostic information - Billing and payment records related to healthcare services

 

Website Information - IP addresses and browser information - Website usage data through cookies - Form submissions and communications

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How We Use Your Information

Treatment Purposes

We use your PHI to: - Provide, coordinate, and manage your healthcare treatment - Consult with other healthcare providers about your care - Refer you to other healthcare professionals when necessary

 Payment Activities We use your information to: - Process insurance claims and payments - Collect payment for services rendered - Verify insurance coverage and benefits

Healthcare Operations We may use your information for: - Quality assessment and improvement activities - Staff training and education programs - Business planning and administrative functions - Compliance with legal and regulatory requirements  

 

 Disclosures With Your Authorization

We will obtain your written authorization before using or disclosing your PHI for: - Marketing purposes (except face-to-face communications) - Sale of PHI - Most uses and disclosures of psychotherapy notes - Other purposes not described in this notice

 

Disclosures Without Your Authorization We may use or disclose your PHI without your authorization for: - Public Health Activities: Disease reporting, immunization records - Health Oversight: Audits, investigations, licensing - **Law Enforcement:** As required by court orders or law - **Emergency Situations:** To avert serious threat to health or safety - **Workers' Compensation:**

 

As authorized by law

Your Rights Regarding Your PHI--

Right to Access:  You have the right to inspect and obtain copies of your medical records. Requests must be made in writing.

 

Right to Request Amendments: You may request corrections to your medical records if you believe they contain errors or incomplete information.

 

 Right to Request Restrictions:  You may request limitations on how we use or disclose your PHI for treatment, payment, or operations.

 

Right to Confidential Communications You may request that we communicate with you about your healthcare in a specific way or at a specific location.

 

Right to an Accounting of Disclosures You may request a list of disclosures we have made of your PHI, subject to certain limitations.

 

Right to File a Complaint You may file a complaint with us or with the Secretary of Health and Human Services if you believe your privacy rights have been violated. You will not be retaliated against for filing a complaint.

 

Website Privacy Information

Cookies and Tracking

Our website uses cookies to improve user experience and analyze website traffic. You may disable cookies through your browser settings.

 

Google Analytics

We use Google Analytics to understand website usage. This service may collect anonymous usage data in compliance with privacy regulations.

 

Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of external websites. 

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Data Security We implement appropriate administrative, physical, and technical safeguards to protect your information, including: - Secure servers and encrypted data transmission - Access controls and user authentication - Regular security assessments and updates - Staff training on privacy and security procedures 

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Contact Information 

Privacy Officer:  J. Brown

Complete Health & Wellness

4855 Riverstone Blvd.

Missouri City, TX 77459

Phone:  281-313-6348

Email: support@completehealthandwellnesstx.com

 

 Questions or Complaints

 

For questions about this notice or to file a complaint, contact our Privacy Officer using the information above.

 

Changes to This Notice

We reserve the right to change this notice and make new provisions effective for all PHI we maintain. We will post any revised notice on our website and provide copies upon request.

 

Legal Requirements We are required by law to: - Maintain the privacy of your PHI - Provide you with this notice of our legal duties and privacy practices - Follow the terms of this notice - Notify you if a breach occurs that may compromise your PHI **This notice is effective as of September 17, 2025, and remains in effect until replaced.**